Returns Information:
 

Here at RPG Models and Collectables it is important to us that you are happy with your purchase. You are welcome to return any item for an exchange or refund within 14 days of receipt, we must be emailed before returning an item explaining your reasons for the return, we will contact you with in 24 hours (excluding weekends and Bank holidays) via email to confirm return and issue you a Return Material Authorization (RMA) number. No returned merchandise will be accepted without a Return Material Authorization (RMA).

Damaged Items:

Should You receive a damaged item please email us with photo's orfthe damage and we will advise on weather to send back to us or not, a replacement will be organise if required. Any damaged return postage will be refunded back to you.

Cancellation of Order:


If you receive your item but change your mind, you are free to return the item to us for a refund. Please note that the item must be returned in its original unopened packaging via a trackable method of posting. Please ensure that you enclose a copy of your invoice with the returned item /RMA and state the reason for return. Refunds will be made once we receive the item, but we will not refund the cost of the returned postage.

 

The address to return your item to is....

RPG Models and Collectables Returns,
Suite 3, The Nook,
Stelling Minnis,
Canterbury,
Kent,
CT4 6AQ

We will refund you in the same manner as your original payment within 48 hours of receiving the returned item.

 

If you have any questions about returns and refunds please contact us.
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